Before reporting an issue
Before contacting support, please take a moment to make sure the issue is really caused by Tacview and not by your setup, your data source, or a third party add-on.
- Did you read the documentation dedicated to your flight simulator or input device?
- Does your system meet the minimum requirements?
- Did you install the latest official version of Tacview?
- If you are using a beta version, please keep in mind that it may contain known regressions.
- Did you update your graphic card drivers? On laptops, they are often outdated by default. NVIDIA · AMD · Intel
- Did you try to reproduce the issue without any add-ons or background tools running?
- Did you check our forums to see whether the issue has already been reported?
- If you suspect a recent regression, did you try a previous version of Tacview from the archive? If so, please mention which version first showed the issue.
What to include in your report
A good report helps us reproduce the issue quickly and understand where it comes from. Please include as much of the following information as possible in your email.
- Which version of Tacview are you using?
- Which edition of Tacview are you running? Starter, Standard, Advanced, or Enterprise?
- What exactly happened, and what did you expect to happen instead?
- Can you reproduce the issue easily? If yes, describe the exact steps.
- Specify when the issue appears.
- Specify precisely which objects are affected, if applicable.
- What is the source of the flight recording or telemetry data?
- Attach the original flight recording or source data whenever possible. Original files usually contain more useful information for troubleshooting.
- Attach screenshots if they help illustrate the issue.
- Send your report to support@tacview.net with a clear subject line.
Please describe the issue as clearly and precisely as possible. A short, well structured report is often more useful than a long message.
Crashes, freezes, and log files
If Tacview crashed, froze, failed to start, or behaved unexpectedly, additional technical files can help us identify the problem much faster.
- Attach the Tacview log files whenever possible. They are stored in %TEMP%\Tacview\.
- In case of a crash, include the content of the crash dialog box. You can press Ctrl + C to copy it, or take a screenshot with Alt + Print Screen.
- If Tacview generated a minidump file after a crash, please attach it to your report.
- If Tacview is frozen and does not crash by itself, you can create a dump file manually from Windows Task Manager. In Windows 11: open Task Manager, go to the Processes tab, right click Tacview, then click "Create memory dump file".
- Attach any dump file you created if it helps reproduce the issue.
How to generate a DxDiag report
A DxDiag report gives us a quick overview of your system, drivers, and display configuration. It is often very useful when investigating crashes, display issues, or compatibility problems.
- Open the Windows Start menu.
- Type dxdiag and press Enter.
- Wait until the tool finishes loading.
- Click on "Save All Information...".
- Attach the generated text file to your email.